Privacy Notice
This notice explains the personal data we capture and store, the purposes for which we will use it, the lawful bases for processing data, where we transfer data to, how long we will keep your data, and your rights in the matter. This privacy notice is written in the context of the General Data Protection Regulations (GDPR) and the Privacy and Electronic Communications Regulations (PECR) implemented in the UK on 2018 May 25.
We do not store credit card details. We only share financial details with 3rd parties for the sole purpose of processing authorised payments. We may modify this notice at any time if we consider it essential. PHYSTRO LTD is a registered company (13341962). The registered office address: 17 Blenheim Court, New Chuch Road, Brighton, England, BN3 4AJ. You can contact us through our website www.phystro.com, or by email to hello@phystro.com or by calling us at 00447423167726. The Phystro Business Secretary is the lead for data protection within our company.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.
Your personal information will be used only for the transaction. We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.
For these purposes we may contact you via email, telephone, text messages, and postal mail. If you don’t want us to process your data anymore, please contact us at hello@phystro.com or call us at 00447423167726. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@phystro.com or call 00447423167726. Some of your personal data will be held while you are registered, and after you have interacted with our website. Please contact us if you want your personal data to be removed from our systems, but note that it might not be feasible for us to delete all your data immediately.
What do I need to know about cookies?
Cookies are small text files which are transferred to your computer or mobile when you visit a website or app. We use them to: Remember information about you, so you don’t have to give it to us again. Help us understand how people are using our services, so we can make them better. To deliver advertising to websites outside of the UK. Help us personalise Phystro to you by remembering your preferences and settings. And your progress, so you can pause and pick up where you left off watching a programme, even on a different device. To find out if our emails have been read and if you find them useful. You can change your Phystro cookie settings at any time by reloading the page. By default only the essential cookies will be used.
There are different types of cookies:
First-party cookies: These cookies are set by the website you’re visiting. And only that website can read them.
Third-party cookies: These cookies are set by someone other than the owner of the website you’re visiting. Some Phystro web pages may also contain content from other sites like YouTube or Flickr, which may set their own cookies. Also, if you share a link to a Phystro page, the service you share it on (for example, Facebook) may set a cookie on your browser. We have no control over third-party cookies - you can turn them off, but not through us.
Session cookies: These cookies only last as long as your online session, and disappear from your computer or device when you close your browser (like Internet Explorer or Safari). Persistent cookies: These cookies stay on your computer or device after your browser has been closed and last for a time specified in the cookie. We use persistent cookies when we need to know who you are for more than one browsing session. For example, we use them to remember your preferences for the next time you visit.
Strictly necessary cookies: These cookies let you use all the different parts of the Phystro website. Without them, services that you’ve asked for can’t be provided. Also, as a public service, we collect data from you to help us understand how people are using Phystro, so we can make it better. We sometimes get other companies to analyse how people are using Phystro. Some examples of how we use these cookies are: When you sign in to our website. Remembering security settings that affect access to certain content, for example, any parental controls. Collecting information on which web pages visitors go to most often so we can improve our online services.
Functional cookies: These help us personalise Phystro to you by remembering your preferences and settings. Some examples of how we use these cookies are: Remembering your choice of playlists and favourite content and help you do things like commenting on a blog. Remembering if you visited the website before so that messages for new visitors are not displayed to you. Remembering settings on the website like colour, font size and layout. Performance cookies: These help us make sure that the website is working properly and fix any errors. And they let us try out different ideas.
Advertising cookies: Some websites use advertising networks to show you specially targeted adverts when you visit. These networks may also be able to track your browsing across different sites. We don’t set advertising cookies for people in the UK. Phystro might use advertising cookies but it won’t track your browsing outside the website.
Other tracking technologies: Some sites use things like web beacons, clear GIFs, page tags and web bugs to understand how people are using them and to target advertising to them. They usually take the form of a small, transparent image that is embedded in a web page or email. They work with cookies and capture data like your IP address, when you viewed the page or email, what device you were using and where you were. Some internet browsers have a DNT setting. This sends a signal to websites asking them not to track your browsing. How to avoid web beacons and other tracking technologies: You can normally render them ineffective by switching off cookies in your browser. There are also browser add-ons and extensions that specifically block web beacons. To avoid web beacons in emails, you can turn off images in your email service. Check your email’s Help section to find out how.